Hello, just open the ticket in detail view. On the right side youÂve got the option you are looking for.
Lars > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of > [EMAIL PROTECTED] > Sent: Wednesday, October 29, 2003 10:26 AM > To: [EMAIL PROTECTED] > Subject: [otrs] Phone View: How con I add a customer Call to an > existingTicket? > > > Hello, > > my problem is: > We get answers from our customers not only per E-Mail, > sometimes they call > us directly. > How can I add a customers phone call to an existing ticket > without creating > a new one? > In the phone view I am only able to create a new ticket. > Thanks for your help. > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting f|r Ihr OTRS System? > => http://www.otrs.de/ >
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
