hi,
in the config files I found the entry:
# UncountedUnlockTime
# (don't count this hours as unlock time - weekdays: Mon,Tue,Wed,Thu,Fri,Sat,Sun;)
$Self->{UncountedUnlockTime} = {
Fri => [ 16,17,18,19,20,21,22,23 ],
Sat => [ 0,1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23 ],
Sun => [ 0,1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23 ],
Mon => [ 0,1,2,3,4,5,6,7,8 ],
};
I changed it to:
# UncountedUnlockTime
# (don't count this hours as unlock time - weekdays: Mon,Tue,Wed,Thu,Fri,Sat,Sun;)
$Self->{UncountedUnlockTime} = {
Sat => [ 0,1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23 ],
Sun => [ 0,1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23 ],
Mon => [ 0,1,2,3,4,5,6,7,8,18,19,20,21,22,23 ],
Tue => [ 0,1,2,3,4,5,6,7,8,18,19,20,21,22,23 ],
Wed => [ 0,1,2,3,4,5,6,7,8,18,19,20,21,22,23 ],
Thu => [ 0,1,2,3,4,5,6,7,8,18,19,20,21,22,23 ],
Fri => [ 0,1,2,3,4,5,6,7,8,18,19,20,21,22,23 ],
};
But I don't really know what results to expect.
What are these entries for?
What about the ticket-age?
Thanks in advance
Tobias
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