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I would like to run a MySQL query that tells me how
many unanswered tickets I have in the entire OTRS database and the date of the
oldest one.
This is so I can insert it into a cgi page I use to
check the overall status of my website. Then I dont have to login to OTRS to see
if I need to clear it out.
I browsed through the tables today and couldnt
really figure it out.
Any help appreciated.
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