I appreciate you taking the time to help me out here. I tried dropping the database through the installer.pl, set most things back in place and created a new ticket. It still will not display the details of the ticket. Should I just run rpm -e otrs and completely reinstall the otrs program, or do you think that will matter if the database itself is hosed?
Thank you, Mike
Martin Edenhofer wrote:
Hi Mike,
On Wed, Feb 25, 2004 at 04:36:05PM -0600, Mike Edwards wrote:
Yes, I did that but *after* upgrading via rpm. I'm wondering if my tables are hosed up now. Something must be OK if the tickets themselves are being found. You guys must have changed the database layout, huh? We didn't have *too* many tickets in the system, so it may not be a big deal to start over. (PostMasterPOP3.pl keeps having authentication failures, too.)
If I run installer.pl again, will it clobber everything that's already there? If it is at all possible to at least salvage logins, prefs, queues, etc., that would be great.
You just can drop an existin database with the installer.pl.
If I have to start from scratch, I'll take it as lesson learned!
I would say, start from scratch (if possible).
Thanks! Mike
Thanks,
Martin
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