> What do Mercury's and OTRS' logs say? > > Regards, > > Robert Kehl
Hey there, that is OTRS' log: [Fri Feb 27 10:06:13 2004][Error][Kernel::System::Ticket::State::StateLookup][74] No StateID for new found! [Fri Feb 27 10:06:13 2004][Error][Kernel::System::Ticket::CreateTicketDB][189] No StateID!!! [Fri Feb 27 10:06:13 2004][Error][Kernel::System::Ticket::Article::CreateArticle][47] Need TicketID! [Fri Feb 27 10:06:13 2004][Error][Kernel::System::Ticket::SetCustomerData][524] Need TicketID! [Fri Feb 27 10:06:13 2004][Error][Kernel::System::Ticket::State::SetState][131] Need TicketID! [Fri Feb 27 10:06:13 2004][Error][Kernel::System::PostMaster::NewTicket::Run][237] Can't process email with MessageID <<[EMAIL PROTECTED]>>! Please create a bug report with this email (var/spool/) on http://bugs.otrs.org/! [Fri Feb 27 10:06:13 2004][Notice][main::FetchMail] Fetched 1 email(s) from [EMAIL PROTECTED] I don't know what Mercury has to do with it. The Mercury that comes with OTRS does only send emails. The Mercury that is running in our local network is sending the emails correctly. I don't think that you meant our local email server, but just in case that I am wrong here is the log: T 20040227 100232 403395b9 Connection from 192.168.201.155 T 20040227 100232 403395b9 EHLO genese.de T 20040227 100232 403395b9 AUTH LOGIN YWJ1YmxpdHo= T 20040227 100232 403395b9 MAIL FROM:<[EMAIL PROTECTED]> T 20040227 100232 403395b9 RCPT TO:<[EMAIL PROTECTED]> T 20040227 100232 403395b9 DATA - 13 lines, 342 bytes. T 20040227 100232 403395b9 QUIT T 20040227 100232 403395b9 Connection closed with 192.168.201.155, 0 sec. elapsed. Thanks so much for the help, Andi Bublitz _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
