Re: [otrs] Newbie questions

[Erik Mathis]

Chris Blaszczyk wrote:
I am currently testing the latest Win32 package with good success. I am
evaluating the product as the current package we use (HEAT w/Access DB) is
not servicing our needs. A few quick questions. 

Can we setup technicians with multiple e-mail addresses. We would like to be
able to send a notice to the technician's standard e-mail and also a pager
that uses an e-mail address. 
Use a distribution list with both emails per tech.

I have setup OTRS with the customer info being pulled via LDAP from Exchange
5.5. I have successfully been able to add Office location from the LDAP to
the user ticket (excellent instructions in the manual) Can that office
location be added to the e-mail that is sent notifying the technicians that
a new ticket has been placed in their queue?
If you are talking about their personal queues.. Turn on the " New 
Ticket notification" for each tech and send the email to the 
distribution list you created.



Any info would be appreciated.

Thanks
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Erik Mathis
AIU Dunwoody Network Administrator
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