On Monday, March 15, 2004 2:37 PM
L. Mark Stone <[EMAIL PROTECTED]> wrote:
> On Wed, 2004-03-10 at 18:50, Robert Kehl wrote:
>> On Wednesday, March 10, 2004 4:31 PM
>> Stefan Testa <[EMAIL PROTECTED]> wrote:
>>> We currently get a lot of spam sent to our OTRS system so I have
>>> just been telling everyone to move it into the "junk" queue. How do
>>> I go about deleting all of this junk?
>>
>> The GenericAgent is meant for performing this. See
>> http://doc.otrs.org/1.2/en/html/generic-agent.html
>> and
>> http://doc.otrs.org/1.2/en/html/generic-agent-example.html#AEN1040
>>
>> GA will get executed via the Cron jobs. See
>> http://doc.otrs.org/1.2/en/html/cronjob.html
>
> FWIW, these scripts don't work in my setup, whether executed by the
> cron job or executed manually.
I still believe the GA to be able to do what you want. Is GA not working
at all on your system? Why not, what do your logs say about it?
> Is there a table in MySQL that I can go in and just delete the data
> directly?
This isn't adviceable, no.
Robert Kehl
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
