Hello. Our customer service department is using OTRS to handle help email from our application. Every now and then the PostMasterPOP3.pl throws this error:
ERROR: OTRS-PM3-22 Perl: 5.8.0 OS: linux Time: Mon Mar 15 14:48:17 2004 Message: Can't get ArticleID from INSERT! Traceback (2229): Module: Kernel::System::Ticket::Article::CreateArticle (v1.49) Line: 133 Module: Kernel::System::PostMaster::NewTicket::Run (v1.43) Line: 206 Module: Kernel::System::PostMaster::Run (v1.40) Line: 246 Module: main::FetchMail (v1.11) Line: 171 Module: /opt/otrs/bin/PostMasterPOP3.pl (v1.11) Line: 108 ERROR: OTRS-PM3-22 Perl: 5.8.0 OS: linux Time: Mon Mar 15 14:48:17 2004 Message: Can't process email with MessageID <<[EMAIL PROTECTED]>>! Please create a bug report with this email (var/spool/) on http://bugs.otrs.org/! Traceback (2229): Module: Kernel::System::PostMaster::NewTicket::Run (v1.43) Line: 234 Module: Kernel::System::PostMaster::Run (v1.40) Line: 246 Module: main::FetchMail (v1.11) Line: 171 Module: /opt/otrs/bin/PostMasterPOP3.pl (v1.11) Line: 108 I haven't heard anything from CS about missing mail, but I'm wondering if these messages are indeed lost. This error worries me greatly. Any help would be very greatly appreciated. Stefan _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
