Didn't quite fix it. Here is the portion of my CustomerMessageNew.dtl:
========================
<form action="$Env{"CGIHandle"}" method="post" name="compose"
enctype="multipart/form-data">
<input type="hidden" name="Action" value="$Env{"Action"}">
<input type="hidden" name="Subaction" value="StoreNew">
<input type="hidden" name="QueueID" value="$Data{"QueueID"}">
<input type="hidden" name="TicketID" value="$Data{"TicketID"}">
<input type="hidden" name="NextScreen" value="$Data{"NextScreen"}">
<input type="hidden" name="Action" value=="$Data{"AgentFreeText"}">
<table border="0">
<tr>
<td>$Text{"To"}:</td><td>$Data{"ToStrg"}</td>
</tr>
<tr>
<td>$Data{"TicketFreeKeyField1"}:</td><td>$Data{"TicketFreeTextField1"}</td>
</tr>
<tr>
<td>$Text{"Subject"}:</td><td><input type="text" name="Subject" value=""
size="60"></td>
</tr>
<tr>
========================
And I fixed the typo in my config. But the "TicketFreeTextField1" drop down
list still doesn't appear.
Any more ideas?
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Robert Kehl
Sent: Monday, March 29, 2004 8:57 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Letting customers choose a FreeText option when they
createa ti cket
On Sunday, March 28, 2004 8:56 PM
Covert, Jake <[EMAIL PROTECTED]> wrote:
>> choosing for the customer. Config.pm section below:
>> 'Focus Area' => 'Department',
'Department' => 'Department',
>> Now I'm trying to get this option to show up and be required when a
>> customer creates a new ticket. I opened up CustomerMessageNew.dtl
<tr>
<td>$Data{"TicketFreeKeyField1"}:</td>
<td>$Data{"TicketFreeTextField1"}</td>
</tr>
hth,
Robert Kehl
--
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