On Thu, 1 Apr 2004 19:27:36 +0200
"Robert Kehl" <[EMAIL PROTECTED]> wrote:
> On Monday, March 29, 2004 4:44 PM
> Covert, Jake <[EMAIL PROTECTED]> wrote:
> > Didn't quite fix it. Here is the portion of my
>
> Have a look in
> Kernel/Output/HTML/Standard/CustomerMessageNew.dtl. You'll find some
> commented lines there, that, when uncommented, perform exactly what
> you want.
>
> Please note:
> The above is true for file revision v1.10, it may well be you'd have
> to upgrade to that version. Update Kernel/Modules/CustomerMessage.pm
> to revision 1.27 (not 1.28).
>
> Let me know if it works,
>
> Robert Kehl
>
Hi,
I have try this and this works but this cause an error when a
customer click, the error "Need TicketID!" is displayed with no trace
or comments.
I use O.T.R.S 1.2.2 (1.2.3 before the end of the week ;) )
I use the v1.27 of /Kernel/Modules/CustomerMessage.pm
I have no trouble with the v1.26 of this file (but the 1.26 don't
display freetext :)
I send here instead of dev mailling list because the this thread begin
here and perhaps peoples are in the same case :)
any suggestion ?
Yann
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