What does the OTRS log file say?
I could not find a log file for OTRS, but here is something from my messages file:
Mar 29 11:12:46 venera OTRS-CGI-10[891]: [Error][Kernel::System::Group::GroupMemberList][Line:409]: Unknown column 'gu.permission_key' in 'field list', SQL: 'SELECT g.id, g.name, gu.permission_key, gu.permission_value, gu.user_id FROM groups g, group_user gu WHERE g.valid_id in ( 1 ) AND g.id = gu.group_id AND gu.permission_value = 1 AND gu.permission_key IN ('rw', 'rw') AND gu.user_id = 2'
Mar 29 12:10:03 venera OTRS-PM3-10[2410]: [Error][Kernel::System::POP3Account::POP3AccountGet][Line:112]: Unknown column 'comments' in 'field list', SQL: 'SELECT login, pw, host, queue_id, trusted, comments, valid_id FROM pop3_account WHERE id = 1'
Mar 29 12:10:03 venera OTRS-PM3-10[2410]: [Error][main::FetchMail][Line:130]: Can't connect to
Jake Covert
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Rob Poudrette Sent: Monday, March 29, 2004 11:57 AM To: [EMAIL PROTECTED] Subject: [otrs] Upgrate to 1.2.2 Admin Account Problem
Hello,
After running 1.1 for almost a year, I decided to upgrade to 1.2.2. After doing this I noticed that I did not see any of my tickets anymore. When I log in using the root account, I also noticed that the advanced functionality has disappeared. I'm running RH 8.0 and MySQL. Any help would be greatly appreciated.
Rob
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