I noticed that all responses to a ticket are pushed into a threaded view at
the top of a zoom view of a ticket. Something like this:
|-->>>customer (phone)
|-->agent(note-internal)
|-->agent(note-internal)
|-->agent(note-internal)
|-->agent(note-internal)
But, since that is giving the impression of threads, shouldn't it thread
properly according to which note is responded to?
For example, let's say I respond to the first agent(note-internal) and so
does someone else. Shouldn't it now look like this:
|-->>>customer (phone)
|-->agent(note-internal)
|-->agent(note-internal)
|-->agent(note-internal)
|-->agent(note-internal)
|-->agent(note-internal)
|-->agent(note-internal)
But instead, it just all shows up like this:
|-->>>customer (phone)
|-->agent(note-internal)
|-->agent(note-internal)
|-->agent(note-internal)
|-->agent(note-internal)
|-->agent(note-internal)
|-->agent(note-internal)
Also, since it is possible to attach a subject to every response, wouldn't
it make more sense to show the subject of each response rather than a
generic "agent(note-interal)". This is of interest because let's say I am
looking for a specific response, but I have a dozen or so repsonses all
titled the same thing. Rather than clicking on each one to see if it
contains the reponse I am after, a subject would let me find my response
faster.
Another question. Rather than placing all responses to a ticket in a thread
few, is it possible to expand the entire tree so that the full text of each
response is displayed in chronological order going down the page. Sure I
would have to scroll down my browser if there are a lot of responses, but at
least my eye can pick up quickly the contents of any particular response.
Thanks,
Tyler Hepworth
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting f�r Ihr OTRS System?
=> http://www.otrs.de/
