On Saturday, April 03, 2004 12:47 AM
Tyler Hepworth <[EMAIL PROTECTED]> wrote:
> But, since that is giving the impression of threads, shouldn't it
> thread properly according to which note is responded to?
Sorry - "impression"? It is one.
Btw, a note is never responding another note. Therefore subsequent notes
reside inside the same level.
> For example, let's say I respond to the first agent(note-internal)
> and so does someone else. Shouldn't it now look like this:
>
>> -->>>customer (phone)
>> -->agent(note-internal)
>> -->agent(note-internal)
>> -->agent(note-internal)
>> -->agent(note-internal)
>> -->agent(note-internal)
>> -->agent(note-internal)
>
>> -->>>customer (phone)
>> -->agent(note-internal)
>> -->agent(note-internal)
>> -->agent(note-internal)
>> -->agent(note-internal)
>> -->agent(note-internal)
>> -->agent(note-internal)
Am I blind?
> Also, since it is possible to attach a subject to every response,
> wouldn't it make more sense to show the subject of each response
> rather than a generic "agent(note-interal)". This is of interest
> because let's say I am looking for a specific response, but I have a
> dozen or so repsonses all titled the same thing. Rather than
> clicking on each one to see if it contains the reponse I am after, a
> subject would let me find my response faster.
Regarding this as possible, it isn't by now. Refer to the ((otrs.de)) to
see this implemented soon.
> Another question. Rather than placing all responses to a ticket in a
> thread few, is it possible to expand the entire tree so that the full
In Config.pm:
$Self->{TicketZoomExpand} = 1;
hth,
Robert Kehl
--
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