[otrs] Feature request: Customer ticket zoom: owner --> real name

[Covert, Jake]

Title: Feature request: Customer ticket zoom: owner --> real name

When a customer zooms in on a ticket, on the right hand side, is some information about the ticket.  One of those items lists the owner of the ticket.  How could I change the CustomerTicketZoom.dtl to show the full name of the owner of the ticket instead of just his login name?

Let me know if that makes sense.

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Jake Covert

Infrastructure Analyst

Electronic Data Systems

PSIC Support Group

(586) 986-9698  Work

(586) 518-3859  Pager

http://www.eds.com

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