Re: [otrs] New Ticket via Phoneview Owner Problem

[Alex Kelly]

Thanks,
I tried clicking "all".  The page reloads, but still no data in the 
owner dropdown.

Alex Kelly

Tyler Hepworth wrote:

The problem I am having is when adding a new ticket via 
phone.  I cannot set the owner to anything, the only entry in the dropdown
   

is "-".
 

What am I missing?
   



My list is empty as well until I click on the link "All" next to the
dropdown.  Then it is populated with agent information,
Hth,

Tyler Hepworth 
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