Am Mo, den 10.05.2004 schrieb Robert Kehl um 19:01:
Hi,
> >>> As you can see, the attachments were sorted in in a completely wrong
> >>> order. Just an hour later I extracted the email from
> >>> ~otrs/var/INBOX.Backup.2004-05, changed the sender to my email
> >>> address and piped it into the system again (it doesn't matter
> >>> whether via "cat email | procmail" or "cat email |
> >>> bin/PostMaster.pl"). And now the email
> >>> is displayed correctly:
> >>
> >> How did you formerly receive the eMail?
> >
> > The same way.
>
> I can hardly believe you're injecting your emails into OTRS by cat'ing
> them. Was it PostMasterPOP3.pl, or .procmailrc piping to Postmaster.pl
> or which other, usuable way?
procmail pipes it to PostMaster.pl, but that's actually the same as
doing "cat email | procmail" ;-)
> Please enable debugging to get more info. Set
> $Self->{Debug} = 9;
> in Kernel/Config.pm and Kernel/System/PostMaster.pm.
How much will this fill the logs?
> > BUT every now and then one of the mail's attachments can not be opened
> > according to their name.
>
> Thereby you mean, by clicking on xyz.pdf you open file-1, the text? As
Yes
> you described? Or are there other errors, too?
No.
> > It hasn't happened lately, btw, although this may just be because we
> > do not generally receive a lot of mails with attachments. I've added
> > another backup rule to procmail prior to any modifications to the
> > mails and will keep an eye on it to get a 'clean' copy where I can
> > reproduce it.
>
> Great idea. Could you post the recipe, just for the archives? This would
> help the more unexperienced users now and in future, I guess.
Well, it's the same rule as the other backup rule, I just copied it to
the top of the rc file to get a backup copy as I received the mail -
prior to adding headers and putting it through spamassassin and the
virus filter.
The rule is just
:0 c :
$SYS_HOME/var/INBOX.Backup.$MONTHFOLDER_plain
--
Daniel Seifert <[EMAIL PROTECTED]>
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