Dear List, I've some generel question about the integration of Monitoring-Systems into OTRS.
We are using a network-based host- and service-monitoring tool that sends different notifications via email (or anything else that can be written into a shell-skript). As every incoming email generates a new ticket in OTRS I want some integration that the monitoring server does not sends mails, but opens new tickets, inserts follow- ups and also closes tickets (on recovery of a problem, e.g.) As I drawed already a compley picture of such a setup in my mind I just wanted to ask / discuss: - if somebody has experiences on such a task here? - if it is the best way to (mis-)use the GenericAgent for such a job? - does the GenericAgent can create new tickets at all, or does the GenericAgent is always based on already existing tickets? - should I write a whole OTRS-LowLevel-Module which analyses the incoming events and inserts directly into the database? - is there any better (generic) API available for OTRS? Thanks for all input! Matthias Eichler -- Matthias Eichler <[EMAIL PROTECTED]> kernzeit AG _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
