Hi, I have Otrs in a web server and I am trying to unify the customer
login with other mysql table in other web server
For this purpose I put this code in the config.pm file
# CustomerUser
# (customer user database backend and settings)
$Self->{CustomerUser} = {
Name => 'Database Backend',
Module => 'Kernel::System::CustomerUser::DB',
Params => {
# if you want to use an external database, add the
# required settings
# DSN => 'DBI:odbc:yourdsn',
DSN => 'DBI:mysql:database=sysmaster;host=64.251.0.235',
User => 'otrs',
Password => '****',
Table => 'customer_user',
},
and create the tables
customer_user
customer_preferences
group_customer_user
But when I want lo login as a customer, the OTRS says
Panic! No UserData!!!
My question is if I need to copy all the OTRS tables to the customer
location or I only need few more tables.
Best regards
Adrián
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