Hi Lars, this is what we experienced here too. But I didn't make the test up till now so I didn't mention my assumtption.
A possible workaround is to create an answer to the ticket and not forwarding it. But this is not really a good one. Best regards Thorsten -----Original Message----- From: [EMAIL PROTECTED] on behalf of Lars Monsees Sent: Thu 5/6/2004 9:49 AM To: User questions and discussions about OTRS. Subject: [otrs] RE: Forwarding Error Hi Thorsten, I´ve got the same problem. I just discovered that I can forward articles as long as the text is "test". When I forward a "real" article with a lot more text I get the error. Therefore I created a test ticket and testet the forwarding with different text lengths. The text itself was just a row of "test test". To 1080 bytes forwarding works fine, with one column more (1152 bytes) it fails. This problem doesn´t exist on the otrs demo system. What could it be??? > Hi, > > when forwarding messages I get this error message at the GUI: > ----------------------------------------------------------------- > -ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Wed May 5 12:09:17 > 2004 - > -Message: Need ArticleType or ArticleTypeID! > - > -Traceback (11189): > - Module: Kernel::System::Ticket::SendArticle::SendArticle (v1.15) > Line: 58 > - Module: Kernel::Modules::AgentForward::SendEmail (v1.28) Line: 301 > - Module: Kernel::Modules::AgentForward::Run (v1.28) Line: 88 > - Module: > ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler > -(v) Line: 688 > - Module: (eval) (v1.66) Line: 187 > - Module: ModPerl::RegistryCooker::run (v1.66) Line: 187 > - Module: ModPerl::RegistryCooker::default_handler (v1.66) Line: 159 > - Module: ModPerl::Registry::handler (v1.99) Line: 16 > ------------------------------------------------------------------ > > AgentFrontend->Systemlog prints this > > ------------------------------------------------------------------ > - Thu May 6 09:08:55 2004 error OTRS-CGI-10 Need ArticleType or > ArticleTypeID! > - Thu May 6 09:08:55 2004 error OTRS-CGI-10 Unknown column 'NULLNULL' > in 'where clause', SQL: 'SELECT ts.id, ts.name, ts.valid_id, > ts.comments, ts.type_id, tst.name FROM ticket_state ts, > ticket_state_type tst WHERE ts.type_id = tst.id AND ts.id = ??' > ------------------------------------------------------------------ > > > What's the problem ? Any hints ? > > > Best regards > Thorsten Philipp _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? =http://www.otrs.de/
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