So what´s the differences between our systems and demo.otrs.org? We´re running otrs 1.2.3 (but problem already existed in 1.1.3) on a redhat 8 box. MySQL 3.23.58. otrs installed via rpm
Lars > Hi Lars, > > this is what we experienced here too. But I didn't make the test up > till now so I didn't mention my assumtption. > > A possible workaround is to create an answer to the ticket and not > forwarding it. But this is not really a good one. > > Best regards > Thorsten > > > -----Original Message----- > From: [EMAIL PROTECTED] on behalf of Lars Monsees > Sent: Thu 5/6/2004 9:49 AM > To: User questions and discussions about OTRS. > Subject: [otrs] RE: Forwarding Error > > Hi Thorsten, > > I´ve got the same problem. I just discovered that I can forward > articles as long as the text is "test". When I forward a "real" > article with a lot more text I get the error. > > Therefore I created a test ticket and testet the forwarding with > different text lengths. The text itself was just a row of "test > test". To 1080 bytes forwarding works fine, with one column more > (1152 bytes) it fails. This problem doesn´t exist on the otrs demo > system. > > What could it be??? > > > >> Hi, >> >> when forwarding messages I get this error message at the GUI: >> ----------------------------------------------------------------- >> -ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Wed May 5 12:09:17 >> 2004 - >> -Message: Need ArticleType or ArticleTypeID! >> - >> -Traceback (11189): >> - Module: Kernel::System::Ticket::SendArticle::SendArticle (v1.15) >> Line: 58 >> - Module: Kernel::Modules::AgentForward::SendEmail (v1.28) Line: 301 >> - Module: Kernel::Modules::AgentForward::Run (v1.28) Line: 88 >> - Module: >> ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler >> -(v) Line: 688 >> - Module: (eval) (v1.66) Line: 187 >> - Module: ModPerl::RegistryCooker::run (v1.66) Line: 187 >> - Module: ModPerl::RegistryCooker::default_handler (v1.66) Line: 159 >> - Module: ModPerl::Registry::handler (v1.99) Line: 16 >> ------------------------------------------------------------------ >> >> AgentFrontend->Systemlog prints this >> >> ------------------------------------------------------------------ >> - Thu May 6 09:08:55 2004 error OTRS-CGI-10 Need ArticleType or >> ArticleTypeID! >> - Thu May 6 09:08:55 2004 error OTRS-CGI-10 Unknown column 'NULLNULL' >> in 'where clause', SQL: 'SELECT ts.id, ts.name, ts.valid_id, >> ts.comments, ts.type_id, tst.name FROM ticket_state ts, >> ticket_state_type tst WHERE ts.type_id = tst.id AND ts.id = ??' >> ------------------------------------------------------------------ >> >> >> What's the problem ? Any hints ? >> >> >> Best regards >> Thorsten Philipp > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > =http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
