> -----Original Message----- > From: Luis Carlos Bethancourt [mailto:[EMAIL PROTECTED] > Sent: Wednesday, May 19, 2004 3:55 PM > To: [EMAIL PROTECTED] > Subject: [otrs] Delete or Block one ticket > > > Hello, > > I hope I'm not the only one having this problem, > > Is there a way to delete a ticket completely from the > database, I mean... we are getting some spam and we would > like to delete all the spam entries. I thougth of creating a > Spam Queue, but I think it would be better to completely > erase thos tickets. > > Any idea?
Yes, Read Chapter 14 - Generic Agent Specifically read this: http://doc.otrs.org/1.2/en/html/generic-agent-example.html#AEN1040 It will tell you how to setup a queue that will delete any tickets placed in it. Hth, Tyler Hepworth _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
