On Tuesday, May 25, 2004 7:24 PM
unbekennt X <[EMAIL PROTECTED]> wrote:
> I would like the ticket Age counter to reflect the time from creation
> to closure for closed tickets, and from creation to current time for
> open tickets.
>
> Therefore I need some way to stop the clock when a ticket gets closed.
As explained earlier, time is unstoppable. The age of ticket is not to
stop.
What you want is a question of statistical reporting, and therefore
slightly outside the main focus of OTRS.
Regards,
Robert Kehl
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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