On Friday, June 04, 2004 2:20 AM
Jesse <[EMAIL PROTECTED]> wrote:
> I'm curious if anyone has implemented a knowledgebase into OTRS.

OTRS does provide a FAQ section. It gets visible when you populate the
'faq' group. The public interface is located at
http://localhost/otrs/faq.pl

> To conclude and reiterate, has anyone implemented a knowledgebase
> into OTRS
> like this OneZero software.

The OTRS FAQ section shares the same features, I suppose.

> And What other reasons would you guys
> give as to
> why you would recommend OTRS over this other software?

We're Perl. Just kidding - leaving this as an exercise to the reader.
Play with both of us, and soon you'll see whom you love more.

hth,

Robert Kehl

--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
         http://www.otrs.de/ :: Tel. +49 (0)6172 4832388

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