We're looking at using OTRS to handle our support call tracking. It looks great so far, and is much faster than RT3 ;-)
So what normally happens here is that someone emails [EMAIL PROTECTED], and I can set up OTRS to spot these messages, create a call and send an auto response. Now when someone internal responds to a call, they email the customer and 'cc' [EMAIL PROTECTED] Is there any way for OTRS to detect those responses and to set the call to an appropriate state? Folks here hate using a web interface to send email, so having a way to update the call without using the web interface would be greatly appreciated :-) Cheers, Chris _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
