Hi Martin, Fixed my problem. I set the character set to utf-8 instead of iso-8859-1. MySQL doesn't support UTF8 until 4.1.x.
Thanks again for your help. Regards, Nigel -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Martin Edenhofer Sent: Saturday, 3 July 2004 9:00 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Attachments not viewable Hi Nigel, On Fri, Jul 02, 2004 at 03:16:48PM +0100, Nigel Clarke wrote: > Really appreciate some help with this. Bound to be a simple stuff up > on my part. > > I have a problem with viewing attachments like word and excel. > > When I try to view them the correct application gets launched but I > get garbage presented. If I forward the e-mail to exchange the > attachment is ok. > > I have successfully implemented another OTRS server and the > attachments work fine on it. If I point this server to the data of my > problem server it also can't present them correctly. > > I moved the data from my good OTRS server to the db server of my bad > OTRS server and the attachments continue to work correctly. So it is > not the DB. It looks like you changed something in the OTRS application on the bad server. Just change the OTRS application (good server -> bad server) and it should work. > Regards, > Nigel Clarke Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
