Hi Rajiv,
On Wed, Jul 28, 2004 at 07:06:41AM +0000, Rajiv wrote:
> This is probably right out of the FAQ, but I couldnt find it there. I
> am trying to get OTRS use the References email header to thread
> messages. As far as I can see, it seems to be using the Ticket number
> in the Subject line to thread the messages. Is there some
> configuration change required to enable header based threading instead
> of subject based threading?
>
> Thanks in advance for any pointers you can provide!
There is currently just the subject based threading in ticket zoom
possible.
Sorry.
Martin Edenhofer
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Manage your communication!
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
