On Fri, 13 Aug 2004 12:06:22 +0100, Paul J Hickman <[EMAIL PROTECTED]> wrote: > As part of an ongoing project, i am currently trying to write scripts > that will automatically alter the details stored by OTRS. I have been > able to write scripts such that i can create and alter articles, users, > groups etc. But have been unable to create tickets externally. Although > the ticket table shows the updates, they are not shown by the GUI. >
I might also be involved in something similar so let me try to bounce off ideas. From just a simple browse of all the tables it seems like for every ticket, we might have to mess with these tables: ticket ticket_history ticket_history_type ticket_index ticket_link ticket_lock_index ticket_lock_type ticket_loop_protection ticket_priority ticket_state ticket_state_type time_accounting Are you sure you have gone through these tables? > 2 - Altering the database without passing through OTRS violates some > internal checking. I haven't had a chance yet to go through all the code but I'd be surprised if the system was designed that way. Even if there any internal checks they should be persistent and hence stored in database again. So try looking at other places. > 3 - The database record becomes corrupted im performing the insertion. This is always a major problem. But I am hoping, depending on your application, you are using probably some sort of DB layer to do the manual work for you. They normally take care of that stuff for you. --Turi _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
