Paul J Hickman sagte: > As part of an ongoing project, i am currently trying to write scripts > that will automatically alter the details stored by OTRS. I have been > able to write scripts such that i can create and alter articles, users, > groups etc. But have been unable to create tickets externally. Although > the ticket table shows the updates, they are not shown by the GUI.
Before you're inventing the wheel twice, try to use the existing framework in OTRS. See http://dev.otrs.org/ for help, you'll find 'Kernel::System::Ticket' explained there. A 'perldoc Kernel/System/Ticket.pm' does the same, for sure. hth, Robert Kehl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
