Hi Sloan,
On Thu, Aug 19, 2004 at 12:25:32PM -0500, Sloan Bowman wrote:
> How can I enable the message of the day on the customer interface? I have
> include the $Date{Motd} but it does not display anything. I have already
> enabled the feature in the Defaults.pm config. Thanks for your help.
The customer interface comes without motd feature in OTRS 1.2. :-(
I have two solutions for OTRS 1.3 (release date 2004-09-20).
In OTRS 1.3 comes with an .dtl Include feature. So you can simply
include other .dtl files in the .dtl (e. g. in
Kernel/Output/HTML/Standard/CustomerLogin.dtl) by adding a new
file (e. g. Kernel/Output/HTML/Standard/CustomerMotd.dtl) and
add the the CustomerLogin.dtl:
$Include{"CustomerMotd"}
Then the content on CustomerMotd.dtl will be shown in CustomerLogin.dtl.
Other way would be the new PreApplicationModule layer (availabe in
Agent and Customer-Interface in OTRS 1.3). This way you can show (after the login)
a message to the customer/agent and the customer/agent needs to press
the "accept" button.
Example for Kernel/Config.pm:
# CustomerPanelPreApplicationModule
# (Used for every request, if defined, the PreRun() function of
# this module will be used. This interface use useful to check
# some user options or to redirect not accept new application
# news)
$Self->{CustomerPanelPreApplicationModule} = 'Kernel::Modules::CustomerAccept';
# Kernel::Modules::CustomerAccept check key, if this user preferences key
# is true, then the message is already accepted
$Self->{'CustomerPanel::InfoKey'} = 'CustomerAccept1';
# shown InfoFile located under Kernel/Output/HTML/Standard/CustomerAccept.dtl
$Self->{'CustomerPanel::InfoFile'} = 'CustomerAccept';
> ----------------------------------------------
> Sloan Bowman
> IS/IT Department
> Athlon Sports Communications
> Office: 615.327.0747 x.226
Martin Edenhofer
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