But I think I might have lead: Firefox uses a fixed-width font in the input field and displays 78 characters per line. Safari uses a variable-width font and displays more than 100 characters per line. After sending, OTRS then seems to wrap the mail itself, which doesn't do anything in Firefox as the text is only 78 characters wide. But with Safari, the long lines are wrapped and leave around 30 characters in the second line...
Essentially, the "width" parameter of the input field doesn't mean that it's content is wrapped at this width, it just specifies the display width. I'm not sure if any other browsers do the same.
Frederik
Martin Edenhofer wrote:
On Tue, Aug 31, 2004 at 02:59:02PM +0200, Frederik Seiffert wrote:
Yes, that was me. Unfortunately, while the incoming message looks just fine, the reply sent with OTRS still looks awful. Have a look at the first and third external agent email.
How can I reproduce this like in the first third external agent email?
I tried it with Mozilla 1.6 and Konqeror 3.2.1 and wrote long lines with no new line in the compose window. After submit the external agent email was fine:
http://demo.otrs.org/otrs/index.pl?TicketID=60234&Action=AgentZoom&ArticleID=148583#148583
Is there any reason against wrap=soft in the input field? As I see it, this would fix the problem.
If wrap=soft or hard depends on the browser. Anyway, if I can reproduce the problem, the we can change the wrap=hard to wrap=soft for the browser (like Safari).
Thanks, Frederik
Martin Edenhofer
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