Hi, > Anyway, if you use OTRS 1.2.2, follow the following: > o Update Kernel/System/CustomerUser/LDAP.pm to 1.16
Ok, here is my problem number on: in your package otrs-1.2.4-01 the version of LDAP.pm is 1.15 In your packages otrs-1.3.x the version of LDAP.pm is 1.21 Is the exact version important or is it >=1.16? I am asking this becaus of the sencond problem, more to read downwards... > o Don't change Kernel/Config/Defaults.pm because it's > updated with every new OTRS version. > Learn more about the config file mechanism: > http://doc.otrs.org/1.2/en/html/configfile.html That's clear. > o Add your new CustomerUser config option to > Kernel/Config.pm like this one and change your options: [...] > Then it should work. Unfortunately it doenst...I can see the LDAP entries, but the UTF-8 parts are not good. For example Jürgen is printed in the dropdown of OTRS as "Jürgen". Here is my Config.pm part: ---cut--- # ---------------------------------------------------- # # CustomerUser configuration # # ---------------------------------------------------- # # This is an example configuration for an LDAP auth. backend. # (take care that Net::LDAP is installed!) $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host'} = 'ldap.kernzeit.loc'; $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=kernzeit,dc=com'; $Self->{'Customer::AuthModule::LDAP::UID'} = 'uid'; $Self->{'Customer::AuthModule::LDAP::GroupDN'} = 'cn=customer,ou=groups,ou=nss,dc=kernzeit,dc=com'; $Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'memberUid'; $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'UID'; $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'dc=kernzeit,dc=com'; $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'ourpassword'; # CustomerUser # (customer user ldap backend and settings) $Self->{CustomerUser} = { Name => 'LDAP Backend', Module => 'Kernel::System::CustomerUser::LDAP', Params => { Host => 'ldap.kernzeit.loc', BaseDN => 'ou=ogo,dc=kernzeit,dc=com', SSCOPE => 'sub', UserDN => 'dc=kernzeit,dc=com', UserPw => 'ourpassword', SourceCharset => 'utf-8', DestCharset => 'iso-8859-1', }, CustomerKey => 'uid', CustomerID => 'o', CustomerUserListFields => ['cn', 'o', 'mail'], CustomerUserSearchFields => ['uid', 'sn', 'givenName', 'cn', 'mail', 'o'], CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'sn'], Map => [ [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], [ 'UserFirstname', 'Firstname', 'givenName', 1, 1, 'var' ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], [ 'UserLogin', 'Login', 'uid', 1, 1, 'var' ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], [ 'UserCustomerID', 'CustomerID', 'o', 0, 1, 'var' ], [ 'UserPhone', 'Phone', 'telephoneNumber', 1, 0, 'var' ], [ 'UserAddress', 'Address', 'postalAddress', 1, 0, 'var' ], [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ], ], }; ---cut--- Is it a bug or am I too dumb? Thanks, Matthias Eichler _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
