You just have to modify the following files:
/Kernel/Output/HTML/Standard/AgentClose.dtl
/Kernel/Output/HTML/Standard/AgentCompose.dtl
/Kernel/Output/HTML/Standard/AgentEmailNew.dtl
/Kernel/Output/HTML/Standard/AgentForward.dtl
/Kernel/Output/HTML/Standard/AgentNote.dtl
/Kernel/Output/HTML/Standard/AgentPhone.dtl
/Kernel/Output/HTML/Standard/AgentPhoneNew.dtl
/Kernel/Output/HTML/Standard/AgentPending.dtl
(for Standard theme) as follows:
1. set the value="1" at line:
<td><input type="text" name="TimeUnits" value="1" size="3"></td>
2. If you need the working time to increase as your operator is working on
the ticket please add this function:
<script language="JavaScript" type="text/javascript">
<!--
var n_worktime = 1;
setInterval ("incTime()", 1000 * 60 );
function incTime()
{
n_worktime ++;
document.forms.compose.TimeUnits.value = n_worktime;
}
//-->
</script>
Hth,
Daniel
> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Franz
> Ferdinand Esberger
> Sent: Monday, October 25, 2004 5:05 PM
> To: User questions and discussions about OTRS.
> Subject: [otrs] Time Units: Default Value ?
>
> Hi everybody,
>
> Is there a way to set the default value for "Time Units" to another
> value than just "0" ?
>
> any comments appreciated
> greets
>
> Franz
>
>
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