Thanks Tyler, I am trying to find out how to change the max attachment size in the documentation, but I haven't found it yet. Could you tell me how?
Thanks, Eric -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tyler Hepworth Sent: Monday, November 08, 2004 9:09 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] error OTRS-PM-10 On Mon, 8 Nov 2004 08:38:16 -0700, Eric Assouad <[EMAIL PROTECTED]> wrote: > > What does the message below mean and how can I fix it? It's happens > every night and is causing the e-mail to bounce and create a new > ticket everyday around midnight. > > > Got a packet bigger than 'max_allowed_packet', SQL: 'INSERT INTO > article_plain (article_id, body, create_time, create_by, change_time, > change_by) VALUES (2591, 'From [EMAIL PROTECTED] Thu Sep 2 > 15:05:02 2004 > Has to do with attachment size. The default only allows attachments of <= 2Mb. If an attachment larger than this comes in, you get the message. You have to increase the max_allowed_packet size and make sure your database supports the larger attachment as well. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
