On Tue, 16 Nov 2004 22:42:21 +0100, Boudewijn van Weert (Valbosoft, S.L.) <[EMAIL PROTECTED]> wrote: > > > Hello, > > people talk about reopening a closed ticket but I can't find how to really > do that, except making it pending. How can that be done? There soesn't seem > to be a direct way to simply change it... >
Search for the ticket zoom, respond via note, or mail, or phone, set the state to open, submit. Hth Tyler Hepworth _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
