On Wed, 17 Nov 2004 15:33:20 +0100, Boudewijn van Weert (Valbosoft, S.L.) <[EMAIL PROTECTED]> wrote: > > > Hello, > > When I add a note, it actually doesn't give the oportunity to change state, > and the state remains closed... Is the only way to actually reply to the > client again? This would be kind of inconvenient in case we closed it by > mistake, and don't really have anything to say (yet) to the client... Am I > overlooking something?
I don't believe you are overlooking anything. It is the only method I am aware of. If you use Contact Customer (Phone), it won't actually notify the client. It will just add history to the case that the client would only see if they have access to the web interface. No email notification is sent out (unless you have customer notifys enabled). You could just put some nice phrase in there that doesn't really reveal one position or another and then set the state to open. Hth, Tyler [snip] _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
