Hi Anne-Mie, Why have two queues if the same people are supposed to be reading them? You can make agents working in B also a member of queue A, so they get notified (and respond to) new messages there.
hth, Edgar On Thu, 24 Feb 2005 14:58:54 +0100 (MET), Anne-Mie Vandermeeren <[EMAIL PROTECTED]> wrote: > > Hi, > > I have the following setup. All mail to address A@ is going to queue A. > All mail for address B@ is going to queue B. > > If someone sends a mail To: A@, B@ (or even To: A@, Cc: B@) the mail is > delivered only to one queue (e.g. queue A). I guess this is normal, since > only one ticket should be created. > > But, the people reading queue B don't even know about the ticket being > created. > > Has someone sorted this out already? Any hints? > > Anne-Mie > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > -- 'An approximate answer to the right question is worth a great deal more than a precise answer to the wrong question' _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
