I don't think I can help, either. I have always been satisfied with the sort order. If you want first come, first served, then the older tickets SHOULD be at the top.
I'm sorry I can't help any more. ----- Jack Doyle, Network+ Systems Operations Specialist Lewis-Gale Clinic Information Systems Public key: http://keys.thajack.com/jd_lgc_public.asc -----Original Message----- From: Graeme Brough [mailto:[EMAIL PROTECTED] Sent: Tuesday, March 29, 2005 10:23 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] sort order of the QueueView Hi, The way it sounds to me, 'amg-1' wants to reverse the sort order so that newer tickets are at the top, rather than tickets that have not been worked for a longer period. At this point however I am not able to offer a solution. Graeme Jack Doyle wrote: > I don't understand what you're saying. The ticket age corresponds > with the ticket arrival (created) time. > > How would you define the arrival time if not the ticket created time? > > ----- > Jack Doyle, Network+ > Systems Operations Specialist > Lewis-Gale Clinic Information Systems > > Public key: http://keys.thajack.com/jd_lgc_public.asc > > -----Original Message----- > From: amg-1 [mailto:[EMAIL PROTECTED] > Sent: Tuesday, March 29, 2005 9:34 AM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] sort order of the QueueView > > > No, I actually want the order to be by message arrival time. By > ordering by Age, you risk starving new tickets if you're always > handling old ones first. > > So, the arrival time of the messages in the queue makes sure that > those messages get handled first come first served, instead of giving > preference to those who opened a ticket a long time ago. > > Can this be done? > > > ----- Original Message ----- > From: "Jack Doyle" <[EMAIL PROTECTED]> > To: "User questions and discussions about OTRS." <otrs@otrs.org> > Sent: Monday, March 28, 2005 10:52 AM > Subject: RE: [otrs] sort order of the QueueView > > > The age is the amount of time since the ticket was created. Is that > not > what you want? Also, it sorts based on priority, then age. There may be > more to it that I'm not aware of. > > However, the age seems to me to be the amount of time since the > created > date/time. > > ----- > Jack Doyle, Network+ > Systems Operations Specialist > Lewis-Gale Clinic Information Systems > > Public key: http://keys.thajack.com/jd_lgc_public.asc > > -----Original Message----- > From: amg-1 [mailto:[EMAIL PROTECTED] > Sent: Monday, March 28, 2005 10:47 AM > To: otrs@otrs.org > Subject: [otrs] sort order of the QueueView > > > When I view My Queues, the order of the messages shown is the "Age" of > the ticket. I'd like to change the sort order to be the message > arrival time, not the time of the creation of the ticket's very first > message (which is what I understand to be the "Age" of the ticket). > > I've looked through the mailing list archive, and searched the > Defaults.pm file, but no success. Is the sort order I'm suggesting > possible w/ OTRS? > > thanks. > > -- > Alain M. Gaudrault, Reqwireless Inc. > Web: http://www.reqwireless.com/ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > >>http://www.otrs.de/ -- ============================================================== Graeme Brough [EMAIL PROTECTED] Internal: x(70) 73428 Worldwide: +44 (0)1506 673428 Sun Remote Support Centre Application Development Linlithgow, UK ============================================================== ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. 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