Hello!
You can view all locked tickets in queue view using this setting in
Config.pm:
$Self->{ViewableLocks} = ["'lock'", "'unlock'", "'tmp_lock'"];
I think this can solve you needs and also hopefully the other mail you
sent to
the list today about agent notifications, as everyone will be able to see all
tickets in a
queue.
Bye!
On 5 Apr 2005 at 10:23, Jack Doyle wrote:
> Actually, it won't show up in the queue view if the ticket is locked,
> but the other users may still view it through search results if
> necessary.
>
> -----
> Jack Doyle, Network+
> Systems Operations Specialist
> Lewis-Gale Clinic Information Systems
>
> Public key: http://keys.thajack.com/jd_lgc_public.asc
>
> -----Original Message-----
> From: Christophe Zwecker [mailto:[EMAIL PROTECTED]
> Sent: Tuesday, April 05, 2005 10:13 AM
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] changing ticket owner makes it disappear for
> others
>
>
> ok, there is just some actions that can only be performed if the
> ticket has an owner, thats why I asked..
>
> thx alot
>
> Stefan Rother wrote:
> > Hi Chris,
> >
> >> we are admins with different fields of work, I created 3 queues by
> >> our names. we got an incoming queue. Everyone can see tickets in
> >> the other queues. however when one assignes a ticket to him, the
> >> other ones seem not to be able to see the tickets anymore, how can
> >> I change this ?
> >>
> >> and also I wonder what ticketlocking is for, so no other can change
> >> the ticket ? we dont need that can it be disabled at all ?
> >
> >
> > Please assigne the Ticket only in a other Queue, not to a person
> > directly. If you change the owner, the Ticket is locked and only the
> > owner see this Ticket.
> >
> > with kind regards,
> >
> > Stefan Rother
> >
> > --
> > ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
> > http://www.otrs.de/ :: Manage your communication!
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> > Support oder Consulting für Ihr OTRS System?
> > => http://www.otrs.de/
>
>
> --
> Christophe Zwecker mail: [EMAIL PROTECTED]
> Hamburg, Germany fon: +49 179 3994867
> http://www.zwecker.de
>
> "Reality is that which, when you stop believing in it, doesn't go
> away"
---
Victor R. Rodriguez
Departamento de Sistemas
Valoraciones del Mediterraneo, S.A.
---
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