Obviously, you must allow this in your "users<->groups" profile via the
Admin
interface... ;-) It's necessary to check the "change owner" option explicitly!!
This way you can grab a ticket owned by anyone else and take ownership
by
your self to do anything you want.
Bye!
On 7 Apr 2005 at 13:46, Christophe Zwecker wrote:
> ah ok, thats nice! thx. I can see all tickets now
>
> problem is I cant close tickets which are owned by somone else, is it
> possible to have that ? I cant even change owner on locked tickets
>
> ..
>
> thx for your help!
>
> Chris
>
> Victor Rodriguez Cortes wrote:
> > Hello!
> >
> > You can view all locked tickets in queue view using this setting in
> > Config.pm:
> >
> > $Self->{ViewableLocks} = ["'lock'", "'unlock'", "'tmp_lock'"];
> >
> > I think this can solve you needs and also hopefully the other mail
> > you sent to the list today about agent notifications, as everyone
> > will be able to see all tickets in a queue.
> >
> > Bye!
>
>
> --
> Christophe Zwecker mail: [EMAIL PROTECTED]
> Hamburg, Germany fon: +49 179 3994867
> http://www.zwecker.de
>
> "Reality is that which, when you stop believing in it, doesn't go
> away"
>
---
Victor R. Rodriguez
Departamento de Sistemas
Valoraciones del Mediterraneo, S.A.
---
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