Hi Sven,

> why should the CustomerUser select the queue to which his 
> web-request should 
> be queued in ? He doesn't know anything regarding the used 
> queues. How can I avoid this (or just show a few of all 
> queues) for the CustomerUser 
> but use a Filter as for the incoming mails ?

Just have a look in your Defaults.pm. There you will find the following
lines:

    # CustomerPanelOwnSelection
    # (If this is in use, "just this selection is valid" for the
CustomMessage.)
    $Self->{CustomerPanelOwnSelection} = {
        # Queue => Frontend-Name
        'Junk' => 'First Queue!',
        'Misc' => 'Second Queue!',
        # QueueID => Frontend-Name (or optional with QueueID)
#        '1' => 'First Queue!',
#        '2' => 'Second Queue!',
    };

Copy these into your Config.pm and configure it at your needs.

Regards,

    Markus Ruecker

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