Hi,
This is almost certainly a FAQ but I can't figure it out...I
expect I should be able to create a set of queues (found that), and then somehow
assign different users/groups to different queues (where I'm stuck). I have the
admin acct, etc I just can't figure it out in the gui. To put it simply, I want
to assign user Alpha to queues Uno, Dos and Tres.
Also can users manage assign, etc their own
queues?
TIA
-Keith Redfield
p.s just stumbled onto otrs a few days ago - you folks did an
awesome job of capturing real-world requirements.
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