On Wed, 04 May 2005 23:26:50 +0200, Rahul Pilani <[EMAIL PROTECTED]> wrote:
The end date is the the date by which the agent thinks the ticket will be taken care of.
This is actually a good idea, to record the estimated time of resolving. Should be OPTIONAL though because most of the ISPs know that users cannot stand overtime problem solving :)
peter
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