Hello Christian,
Thanks alot, but it didn't worked out very well.
It sends me emails only when OTRS sends an email. If the user open a
ticket and closes it without sendint mail, like a phone call, I don't
receive anything. There's aany other way?
Thanks alot,
Thiago lima.
-----Mensagem original-----
De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Em nome de
Christian Schoepplein
Enviada em: sexta-feira, 20 de maio de 2005 13:06
Para: User questions and discussions about OTRS.
Assunto: [Norton AntiSpam] Re: [otrs] receive all tickets.
Hello Thiago!
On Fr, Mai 20, 2005 at 11:51:43 -0300, Thiago Lima wrote:
> There's any way to make an administrador receive all tickets
>created in his email?
>
> I want to have someone that does not access otrs all the time to be
>able to see what's going on.
I think what you are looking for is:
# SendmailBcc
# (Send all outgoing email via bcc to...
# Warning: use it only for external archive funktions)
$Self->{'SendmailBcc'} = '';
Put it in your Kernel/Config.pm and insert the mail address, that should
recive all outgoing mails. For incoming mails you can setup filter roules
that forward this messages to another mailaddress.
>Thiago lima.
Have a nice weekend,
Christian
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