Hi Richard!
On Mo, Mai 23, 2005 at 03:00:07 +0000, Richard Hamson wrote:
>Thanks for that - I did this and have setup a whole list of mail
>salutations to reflect the type of mail.
>
>The problem I am having now though is that the salutations have to be
>assigned to a queue - which is fine except for the Blank Emails. I have
>got a standard template email and a blank email setup on each queue but
>because the Blank Email cannot be assigned to a queue it seems to take the
>standard salutation of the other mails?
Hmm, I don't know if I understand you corectly ;-).
OK, you can setup one or more salutations for every queue. So you could
make for example a empty and a non empty salutation. If your are in the
queue view where all tickets of your queues are listed, you can chose
which salutation to use for every ticket. And if you open a new ticket
via the email-ticket link, no salutation is selected.
Please give me a more detailed example, if I misunderstood you and don't
see the problem ;-).
>Richard
Best regards,
Christian
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