Hi,
Apologies if I am not too good at explaining myself.
I have setup a number of queues and the way I setup default mails for each
queue to was amend the salutation as this appears first in the mail. I
created an individual salutation for each queue - and the individual mails
are therefore blank (allowing all the text in the Salutation to be the body
of the mails - there is also the original text in the mail). However
because of this it means that the salutation applies itself to all mails in
that queue.
i appreciate it is quite an inelligent way to do this but the main reason
was because I couldnt find the file to amend that organised the standard
emails - i.e. I chose to amend the salutation as it appears at the top!
Because of this though a salutation is assigned to a queue which means one
one mail per queue will work.
I dont think this can be changed easily but maybe if someone can point me in
the direction of amending email structures I would be appreciative.
Many Thanks
From: Christian Schoepplein <[EMAIL PROTECTED]>
Reply-To: "User questions and discussions about OTRS.org" <otrs@otrs.org>
To: "User questions and discussions about OTRS.org" <otrs@otrs.org>
Subject: Re: [otrs] Removing default text from Emails
Date: Tue, 24 May 2005 09:29:55 +0200
Hi Richard!
On Mo, Mai 23, 2005 at 03:00:07 +0000, Richard Hamson wrote:
>Thanks for that - I did this and have setup a whole list of mail
>salutations to reflect the type of mail.
>
>The problem I am having now though is that the salutations have to be
>assigned to a queue - which is fine except for the Blank Emails. I have
>got a standard template email and a blank email setup on each queue but
>because the Blank Email cannot be assigned to a queue it seems to take
the
>standard salutation of the other mails?
Hmm, I don't know if I understand you corectly ;-).
OK, you can setup one or more salutations for every queue. So you could
make for example a empty and a non empty salutation. If your are in the
queue view where all tickets of your queues are listed, you can chose
which salutation to use for every ticket. And if you open a new ticket
via the email-ticket link, no salutation is selected.
Please give me a more detailed example, if I misunderstood you and don't
see the problem ;-).
>Richard
Best regards,
Christian
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