Hello
I am currently attempting to make OTRS parse the subject line of an incoming
email, for a leading 8-digit number and then add this number into to
X-OTRS-TicketValue1.
I can add a fixed value into X-OTRS-TicketValue1 no problems, but want to be
able to dynamically populate this value depending on the 8-digit number in the
subject.
Can anyone help me?
Many thanks in advance.
Regards,
Graeme
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