Hello Philippe!
On Do, Mai 26, 2005 at 05:23:38 +0200, Philippe Roth wrote:
>We use OTRS version 1.3.1.
>We have the following problem: We lost all TimeAccounting since 7 days
>ago...
>Now, if we enter a ticket or add a note with some TimeAccounting, the
>ticket or note is recorded, but TimeAccounting is lost in History...
>How could we get back this information?
Are you really sure, that all data got lost? Could you take a look into
the database directly? In the database for OTRS you should find a table
called time_accounting. There you should see your old data.
If this data are not displayed via the webinterface, there might be a
bug. But I'm sure, that the old data weren't deleted...
>Philippe Roth
Regards,
Christian
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Manage your communication!
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
