Hi, On Fri, May 27, 2005 at 02:15:51PM +0200, Victor Rodriguez Cortes wrote: > > Writing as I think (and about something I don't really know ;), OTRS > was > developed initially for MySQL and maybe MySQL don't support (or didn't in the > past) > that feature.
Ah, yes you're probably right ! Thanks > > > To disable the default queues you > > > have 2 options: > > > > > > - Rename them to something usefull for you. > > > - Disable them, so they won't be shown (mark as invalid in admin > > > interface). > > > > > > Anyway, they can be used for things not related directly to your > > > clients, as 'Junk' > > > to store spam (and delete it automatically with the generic agent) or > > > "Postmaster" to > > > store system or administrative messages. Also, it's usefull to have some > > > test queues, to > > > test all kind of things without disturbing your clients queues. I've > > > renamed 'Raw' and > > > 'Misc' as 'TestQ1' and TestQ2' ;-) > > > > OK so is there a way to let the queues exist and be seen by agents, > > while hiding them from customers ? > > If I remember correctly, there's one way... let me find it... Yes, it's > called > "CustomerPanelOwnSelection". It's something like: > > # CustomerPanelOwnSelection > # (If this is in use, "just this selection is valid" for the > CustomMessage.) > $Self->{CustomerPanelOwnSelection} = { > # Queue => Frontend-Name > 'CustQueue' => 'This queue is for you!', > }; > > This will only show the CustQueue in customers frontend named as "This queue > is for > you!" This is great (even if only for email tickets). In the meantime I've followed Yann's advice and marked the queues as invalid Thanks to all. Now I know that BOTH the software and its support are great ! :-) bye Jerome Alet _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/