It really depends on what you're trying to achieve.
I'm sure some simple html editing could result in their selection being placed
in the beginning of the ticket text, but this would make statistical generation
troublesome. You could use cascading queues... this would be ideal if the
different requests went to different teams. I'm sure someone else will
chime in with some other ideas.
From: Dave Morrow [mailto:[EMAIL PROTECTED]
Sent: Monday, May 30, 2005 7:01 PM
To: otrs@otrs.org
Subject: [otrs] Newbie: Questions on product.
Hi all. I am just looking at
OTRS for my first time and was wondering if someone can answer one question for
me that the demo does not seem to answer.
For my installation it is critical that when a user
enters a trouble ticket, he/she should be presented with a list of categories
and sub-categories which define the type of issue they are experiencing.
For example; a major category would be hardware, with a sub-category of
"Monitors". Is this possible with OTRS?
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