Hi Richard,
I have often wondered that myself, but never had the time to investigate
further, I suspect it may actually be Default.pm, but that is an absolute guess
with no substance.
Perhaps one of our fellow list members may be able to enlighten us.
Over to you guys :-)
Graeme
Richard Hamson wrote:
> Graeme,
>
> That was a big help - many thanks. Out of interest I only noticed this code
> in the Defaults.pm file and nowhere else. Where does OTRS draw the default
> configuration from if the code doesnt appear in the Config.pm file?
>
> Regards
>
> Richard
>
>
>>From: Graeme Brough <[EMAIL PROTECTED]>
>>Reply-To: "User questions and discussions about OTRS.org" <otrs@otrs.org>
>>To: "User questions and discussions about OTRS.org" <otrs@otrs.org>
>>CC: dev@otrs.org
>>Subject: Re: [otrs] Emails
>>Date: Wed, 08 Jun 2005 09:21:05 +0100
>>
>>Hi Richard,
>>
>>To reformat your outgoing OTRS Email, simply add the following to Config.pm
>>:
>>
>>$Self->{ResponseFormat} = '$Data{"Salutation"}
>>
>>$Data{"StdResponse"}
>>
>>$Data{"OrigFrom"} $Text{"wrote"}:
>>$Data{"Body"}
>>
>>$Data{"Signature"}
>>';
>>
>>If you don't want the original message displayed remove :
>>
>>$Data{"OrigFrom"} $Text{"wrote"}:
>>$Data{"Body"}
>>
>>HTH
>>
>>Graeme
>>
>>Richard Hamson wrote:
>>
>>>Guys,
>>>
>>>What I am after is some advice on amending the way email text is setup.
>>>Below is an example from an email from Christian. You can see that the
>>>salutation 'Hi Owen' is added and then the new text is added below the
>>>original mail.
>>>
>>>Is it possible to change this so new text is automatically added above
>>
>>the
>>
>>>original mail - or possibly get rid of the original mail text
>>
>>altogether?
>>
>>>Cheers
>>>
>>>Hi Owen,
>>>
>>>On Di, Jun 07, 2005 at 09:07:35 -0600, Owen Stenseth wrote:
>>>
>>>
>>>>>Would you please open a report with the error message on this problem
>>
>>in
>>
>>>>>our bugzilla system on
>>>>
>>>>Done.
>>>>
>>>>
>>>>
>>>>>http://bugs.otrs.org
>>>>>
>>>>>Please include your patch in this report also.
>>>>
>>>>And Done.
>>>
>>>
>>>Thanks a lot!
>>>
>>>_________________________________________________________________
>>>Want to block unwanted pop-ups? Download the free MSN Toolbar now!
>>>http://toolbar.msn.co.uk/
>>>
>>>_______________________________________________
>>>OTRS mailing list: otrs - Webpage: http://otrs.org/
>>>Archive: http://lists.otrs.org/pipermail/otrs
>>>To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>Support oder Consulting für Ihr OTRS System?
>>>=> http://www.otrs.de/
>>
>>--
>>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>>
>>NOTICE: This email message is for the sole use of the intended
>>recipient(s) and may contain confidential and privileged information.
>>Any unauthorized review, use, disclosure or distribution is prohibited.
>>If you are not the intended recipient, please contact the sender by
>>reply email and destroy all copies of the original message.
>>
>>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>>
>>_______________________________________________
>>OTRS mailing list: otrs - Webpage: http://otrs.org/
>>Archive: http://lists.otrs.org/pipermail/otrs
>>To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>Support oder Consulting für Ihr OTRS System?
>>=> http://www.otrs.de/
>
> a
>
> _________________________________________________________________
> Winks & nudges are here - download MSN Messenger 7.0 today!
> http://messenger.msn.co.uk
>
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support oder Consulting für Ihr OTRS System?
> => http://www.otrs.de/
--
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
NOTICE: This email message is for the sole use of the intended
recipient(s) and may contain confidential and privileged information.
Any unauthorized review, use, disclosure or distribution is prohibited.
If you are not the intended recipient, please contact the sender by
reply email and destroy all copies of the original message.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
